• TERMS AND CONDITIONS – CATACOMBS BY CANDLELIGHT TOUR
    • Lead travelers must present purchase receipt or voucher for all tickets upon check-in at 266 Mulberry Street
    • Unused tickets will not be refunded unless we were notified at least 2 hours prior to the scheduled tour.
    • PASSHOLDER RESERVATION GUESTS must present your “pass voucher codes” for scanning for entry. In the event your passes have expired when you arrive you will be responsible for purchasing tickets at full price.
    • PASSHOLDER RESERVATIONS GUESTS will have to scan passes for all party members that didn’t show up, extra unused tickets from original reservation will not be cancelled.
    • Customers should check-in at least 10 minutes before the scheduled tour.
    • Customers should contact us in the event you will be late for the tour (212) 300-7683 info@takeawalk.com
    • Service animals are permitted with valid paperwork, we must be notified ahead of time (212) 300-7683 info@takeawalk.com
    • Photo taking and posting during this tour is permitted, all video and audio recording is strictly prohibited and under no circumstance should be posted to social medial sites.
    • Dress code is strictly enforced and anyone in violation will be turned away and no refund will be offered. The Basilica requires appropriate clothing.  No political slogans, tank tops, half shirts, short shorts, costumes, satanic symbols, or anything that could be deemed inappropriate for a Church will be allowed entry.   We reserve the right to refuse service to or remove any person, in our sole discretion and without liability, wearing attire that we consider inappropriate or attire that could detract from the experiences of other guests.
    • Anyone that has joined this tour with the intent of causing disruption or damage will immediately be removed without a refund.
    • Vandalism of any kind on the Church grounds is strictly prohibited.
    • Hats, caps, etc. should always be removed when inside the Basilica.
    • The use of illegal or controlled substances, including smoking marijuana, is not permitted at any time. The smoking of tobacco, e-cigarettes or other products that produce vapor or smoke is not allowed on the church grounds.
    • Health & Safety should be followed at all times.  You will be visiting 2 cemeteries and catacombs that are over 200 years old and you will be required to follow all safety protocols outlined by the tourguide before and during your experience.   Alway watch where you walk and stay with the group at all times.  Never touch, handle nor lean against any of the grave monuments.  Always pay attention to steps and changes in elevation.

 

  • CANCELLATION, REFUND & RESCHEDULING POLICY
    • We honor full cancellation/refund and rescheduling up to 2 hours before scheduled tour.
    • Guests that go to St. Patrick’s Cathedral on 5th Avenue in Midtown by mistake WILL NOT BE REFUNDED. We reserve the right to move you to the next available tour based only on availability.
    • If you have purchased multiple tickets for a timeslot but don’t use all of them when you arrive due to no shows in your party, you will not be refunded the unused tickets unless we were notified at least 2 hours in advance.
  • TERMS AND CONDITIONS – ALL OTHER WALKING TOURS
    • Lead travelers must present a purchase receipt or voucher for all tickets upon check-in point.
    • Unused tickets will not be refunded unless we were notified at least 2 hours prior to the scheduled tour.
    • Customers should check-in at least 10 minutes before the scheduled tour.
    • PASSHOLDER RESERVATION GUESTS must present your “pass voucher codes” for scanning for entry. In the event your passes have expired when you arrive you will be responsible for purchasing tickets at full price.
    • PASSHOLDER RESERVATIONS GUESTS will have to scan passes for all party members that didn’t show up, extra unused tickets from original reservation will not be cancelled.
    • Customers should contact us in the event you will be late for the tour (212) 300-7683 info@takeawalk.com
    • Service animals are permitted with valid paperwork, we must be notified ahead of time (212) 300-7683 info@takeawalk.com
    • Photo taking and posting during this tour is permitted, all video and audio recording is strictly prohibited and under no circumstance should be posted to social medial sites.
    • Anyone that has joined this tour with the intent of causing disruption or damage will immediately be removed without a refund.
    • Vandalism to properties of any kind during this tour is strictly prohibited.
    • The use of illegal or controlled substances, including smoking marijuana, is not permitted at any time.
  • CANCELLATION, REFUND & RESCHEDULING POLICY
    • We honor full cancellation/refund and rescheduling up to 2 hours before scheduled tour.
    • If you have purchased multiple tickets for a timeslot but don’t use all of them when you arrive due to no shows in your party, you will not be refunded the unused tickets unless we were notified at least 2 hours in advance.